Terms of Use

Last updated : Août 2026 · Version 1.4

1. Purpose

These Terms of Use ("Terms") govern access to and use of the HexaBees application, accessible at hexabees.fr, published by Ph Dev Informatique ("the Publisher"). By creating an account, the user ("the User") accepts these Terms without reservation.

2. Definitions

  • Application / Service : the HexaBees beekeeping-management platform.
  • Account : the personal space created by the User to access the Service.
  • Content : the data entered by the User (apiaries, hives, queens, inspections, treatments, harvests, tasks, etc.).
  • Premium Plan : all of the Service's paid features.

3. Service description

HexaBees is a beekeeping-management tool allowing the User to track their apiaries and hives, record inspections, plan and log treatments and harvests, and organise tasks. Certain features (notably treatments, harvests and tasks) are reserved for the Premium Plan.

Support and assistance. The Publisher provides assistance accessible from the User's personal area (the “Support” section). Requests are handled as promptly as possible, generally within less than two (2) business days, without any guaranteed response time. Premium and Pro subscribers benefit from priority handling of their requests.

4. Account creation

Access to the Service requires the creation of an account with a valid email address and a password. The User undertakes to provide accurate information and to keep their credentials confidential. They are responsible for any activity carried out from their account. The Service is reserved for persons of legal age.

5. Free trial, Premium subscription and payment

Creating an account grants a free trial of the Premium Plan for 2 weeks. At the end of this period, the account automatically switches to the free plan ; the Premium features then become restricted until a subscription is taken out.

Subscription through the mobile application only. The subscription is taken out solely from the HexaBees application on the App Store (Apple) or Google Play. The Publisher collects no payment on hexabees.fr : the website lets you review the plans and manage your account, not pay for it.

Payment, prices, billing, renewal and refunds are a matter for the relevant platform (Apple or Google), under its own terms, and not for the Publisher. The prices they display may differ from the indicative rates shown on the website, owing to the fees they apply and each country's rounding rules. The subscription renews under the platform's terms, and cancellation is carried out from the Apple or Google account settings — the Publisher has no control over it.

Refunds and right of withdrawal. As the purchase is concluded with the platform, it is for the platform to handle any refund or withdrawal request, under its own terms and the applicable law. The Publisher can neither grant nor refuse a refund in its stead. The rights the consumer User holds under the French Consumer Code are therefore exercised with Apple or Google, as seller of the subscription.

Storage of multimedia files (Pro plan). Uploading photos and audio recordings from the mobile application is reserved for the Pro subscription. The total volume of multimedia files kept per account is limited to 1 GB. When this limit is reached, uploading new files may be refused until space is freed up. The Publisher may change this limit and its terms under the conditions set out for amending these Terms.

6. User obligations

The User undertakes to :

  • use the Service in accordance with its purpose and applicable law ;
  • not disrupt the operation of the Service or attempt to access it fraudulently ;
  • not publish unlawful, defamatory content or content infringing the rights of third parties.

7. Content and data ownership

The Content entered remains the exclusive property of the User. The Publisher uses it only to the extent strictly necessary to provide the Service. The User may export or request the deletion of their data under the conditions set out in the privacy policy.

8. Comments and code of conduct

The Service may offer a comment space beneath blog articles. This space is reserved for Users with an account : no anonymous comment is allowed. Each comment is subject to moderation and is only published after validation by the Publisher, who may refuse or remove it at any time, without notice or justification.

The User chooses a nickname displayed next to their comments. Both the nickname and the content of the comments must respect the following rules of conduct :

  • remain courteous, respectful and in good faith ;
  • not make insulting, defamatory, threatening, hateful, discriminatory remarks or remarks infringing privacy ;
  • not publish illegal, misleading or advertising content, nor impersonate a third party ;
  • not disclose personal data (one's own or that of others).

Any breach may result in removal of the comment, reset of the nickname and, where applicable, suspension or deletion of the account. By posting a comment, the User remains solely responsible for it and grants its public display on the Service. For security reasons and to prevent abuse, the IP address is recorded upon registration, login and posting of a comment.

9. Availability and liability

The Service is provided "as is", without any guarantee of uninterrupted availability. The Publisher uses reasonable means to ensure the continuity and security of the Service but cannot be held liable for interruptions, data loss or indirect damage. It is the User's responsibility to keep their own backups of important data. The information provided by the Service does not constitute veterinary or regulatory advice ; the User remains solely responsible for compliance with their health and reporting obligations.

10. Intellectual property

The Service (software, interfaces, databases, texts, graphics, logos and the HexaBees® trademark, registered with the French trademark office (INPI) under number 26 5276126) is and remains the exclusive property of the Publisher or its partners and is protected by intellectual property law. The subscription grants the User a personal, non-exclusive and non-transferable right of use, limited to the term of the contract and to the intended purpose of the Service. Any unauthorised reproduction, extraction, modification or exploitation, in whole or in part, is prohibited. This clause does not apply to the User's Data, which remains the property of the User (see the “Content and data ownership” article).

11. Operator accounts and delegated access

Some plans allow an account holder to grant third parties (“operators”, e.g. employees or technicians) limited access to their data through the application. The account holder remains solely responsible for the access they create: they choose the scope granted, ensure that each operator complies with these Terms, and promptly revoke any access that is no longer needed. Actions performed by an operator are deemed carried out under the responsibility of the account holder.

12. Third-party services

The operation of the Service may rely on third-party providers (hosting, payment processing, distribution via the App Store and Google Play, weather data, among others). The Publisher cannot be held liable for interruptions, errors or conditions specific to these third-party services, nor for any prices charged by distribution platforms for purchases made through them.

13. Suspension and termination

The User may delete their account at any time from their profile. The Publisher reserves the right to suspend or delete an account in the event of a breach of these Terms, after notification where possible.

The Publisher also reserves the right to permanently delete any account that has remained inactive for a period longer than one (1) year, i.e. without any login during that period. This deletion results in the irreversible erasure of the account as well as all associated data and files (apiaries, hives, inspections, treatments, feedings, harvests, uploaded documents, etc.). Where possible, a warning email is sent to the User, at the last known address, before this deletion. It is the User's responsibility to keep their own backups of their important data.

14. Amendment of the Terms

The Publisher may amend these Terms at any time. Users are informed of substantial changes. Continued use of the Service constitutes acceptance of the updated Terms.

15. Applicable law

These Terms are subject to French law. Any dispute falls, failing amicable agreement, under the competent courts of Marseille. These Terms are drafted in French and translated for information purposes only ; in the event of any discrepancy in interpretation, the French version prevails. For any question, contact us via the contact page.